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Elements and Performance Criteria

  1. Prepare for diagnosis of faults.
  2. Diagnose faults.
  3. Complete and report diagnosis.

Required Skills

This section describes the skills and knowledge and their level required for this unit

Required skills

accurately identify and diagnose faults

accurately identify and handle cables

communicate in a clear and concise manner

complete documentation

demonstrate basic logic and lateral thinking processes

download and upload digital information

estimate and organise materials tools and equipment requirements

evaluate test results

identify and comply with applicable legislative requirements including licensing

identify and control workplace hazards

identify and follow routine workplace safety procedures

identify and report faulty equipment

operate security equipment and systems

organise and prioritise work tasks

read a multimeter

read and interpret plans and specifications

solve routine problems

test security equipment and systems

use keypads and control panels

use suitable tools and equipment including hand and power tools and testing devices

work in confined spaces

Required knowledge

applicable legislative requirements including licensing and client confidentiality

basics of circuit diagrams

building construction methods and types

cable identification methods and techniques

circuit protection requirements

common equipment and system faults

earthing systems arrangements and requirements

electrical concepts

emergency procedures

faultfinding techniques

isolating and testing procedures

keypad and control panel types and functions

operational principles of data transmission networks

procedures for accessing and storing tools equipment and materials

procedures for reporting malfunctioning or faulty tools and equipment

reporting and documentation requirements

requirements for compliance with Australian building codes and regulations and Australian Communications Authority cabling standards

requirements for working at height and in a confined space

risks and hazards associated with working with security equipment and systems

safe workplace procedures

technical terminology

tests to confirm equipment and system operation

types and functions of computer software

types of security equipment and system configurations

types functions and features of security equipment and systems

types functions and features of tools and equipment including testing devices

waste disposal procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

ascertaining normal performance of security equipment and systems against specification schedules

cleaning and storing tools and equipment reinstating work area in a clear and safe condition and updating and submitting all required documentation in an accurate and prompt manner

conducting inspections and tests of security equipment and systems in a methodical manner and accurately identifying and diagnosing faults based on an assessment of test data site variables operational and historical information

following safe and efficient work practices in the use of tools and equipment and effectively managing risks and hazards in the work area

organising appropriate tools equipment and materials to carry out checks and testing of a range of security equipment and systems

preparing and presenting accurate and concise documentation detailing fault diagnosis and repair recommendations based on verifiable data

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirementsmay relate to:

applicable commonwealth, state and territory legislation which affects work such as:

workplace safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

Australian building codes and regulations

Australian Communications Authority cabling standards

Australian standards and quality assurance requirements

award and enterprise agreements

evidence collection

freedom of information

licensing arrangements and certification requirements

privacy requirements

relevant industry codes of practice

telecommunications

trade practices.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Assignment instructionsmay include:

access to site and specific site requirements

equipment and system location information

equipment, tools and material requirements

personal protection clothing and equipment requirements

reporting requirements

security equipment and system information:

features, functions and capabilities

installation procedures

manufacturer's instructions

service and maintenance requirements

type

warranties and guarantees

specific client requirements

timeframes

work schedules

work tasks and procedures.

Relevant informationmay relate to:

historical performance information

operational data

site variables:

equipment and system usage

environmental conditions

building structures

client habits.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Relevant personsmay include:

clients

colleagues

engineers and technicians

equipment and systems manufacturers

security consultants

security personnel

site managers or project managers

supervisor.

Faultsmay be:

due to operational misuse

due to previous installation

electronic

environmental

mechanical

procedural

software-related.

Security equipment and systems may include:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electric and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

specialised access control systems eg biometrics.

Security systems may be:

computerised

electronic

mechanical

procedural.

Tools, equipment and materialsmay include:

cable testing equipment

circuit board cleaner

communications equipment

computer cables and leads

computers and computer software including back-up disks

crimp tools

drop sheet

file

glass break tester

hand tools

interface PCBs

ladder

multimeter

personal protection equipment

power tools

routers

spirit level.

Site access and specific site requirementsmay relate to:

access and egress points

access codes, keys or passes

building codes and regulations

heritage requirements

noise control

obtaining security clearance

OHS requirements

time of access to site

union requirements.

Risks and hazardsmay relate to:

chemical hazards eg battery corrosion

exposed electrical wiring

exposure to:

asbestos

building debris

dust

glass fibre

live power

natural and other gas build-up

noise

vermin

water

manual handling

non-compliance with building codes and regulations.

Occupational Health and Safety (OHS) requirementsmay relate to:

emergency procedures

following confined spaces procedures

implementation of safety policies and procedures:

chemicals, gas and vapour

isolation procedures

monitoring and testing procedures

use of personal protection equipment and clothing

work clearance procedures

risk and hazard recognition

safety training

working with electrical wiring and cables

working with tools and equipment.

Personal protection equipmentmay include:

breathing apparatus

fire extinguisher

first aid kit

gloves

head protection

hearing protection

knee pads

masks

safety boots

safety glasses

warning signs and tapes

witches hats.

Systematic fault-findingmethods may involve:

identifying fault in shortest time possible

progressively isolating fault

reviewing all available information

using a methodical approach

using testing equipment

verifying continued existence of problem.

Operational data may be found in:

back-up information

central monitoring station records

maintenance documentation

manufacturer's instructions

software records

visual inspections.

Documentationmay include:

faulty or malfunctioning tools and equipment

location of security equipment and system

materials used

recommendations for repair

security equipment and system faults

testing and inspection results

warranty conditions

work activity report

written and electronic reports.